Across industries, self-service kiosks are changing the shopper’s journey. From convenience stores, to grocers, to pharmacies, and restaurants, it seems as though every corner of the market is taking advantage of self-service systems for their host of benefits.
Benefits like better customer service, improved consumer insights, and greater customer loyalty — nothing to snub your nose at!
As embedded kiosks become more integral to the consumer experience, kiosk designs must become more sophisticated than ever before. Our team at SySTIUMⓇ is well-versed in the product design of self-service kiosks, and is more than up to the task.
Recently, SySTIUMⓇ teamed up with Arrow Electronics and Intel to host an educational webinar that dives into the intricacies of self-service kiosk design. During our webinar, we discussed harnessing the power of innovative technologies and expert service to drive better customer service experiences.
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SySTIUMⓇ Leverages Its Unique Design Process to Deliver Better Self-Service Kiosks
Self-service systems have been around for a long time, but today’s new embedded kiosks are much more interactive – and complex. With the introduction of new technologies (particularly, Artificial Intelligence), they provide a new level of service and convenience for customers and a competitive edge for retailers
New features include:
- AI that predicts the needs of guests and create actionable insights
- New form factors and devices that provide unique footprints that differentiate retailers
- Smart design that guarantees great engagement, maximum up-time, and higher ROI
But, because these modern kiosks leverage new types of devices, housings, and technologies, retailers need to take care when designing, testing, rolling out, and maintaining self-service kiosks — if they want them to last, that is.
That means retailers need a partner in kiosk design who has experience in harnessing new technologies and successfully integrating them into products. Additionally, it’s important to consider the production partner’s manufacturing, assembly, installation, and service capabilities on a global scale.
“It’s one thing to come up with a really cool kiosk, but to deploy it and to go worldwide, and go from the hundreds to thousands of units, you’ve got to really think about how it’s engineered and designed,” says Derek Curran, our CEO and Founder here at SySTIUMⓇ.
So what makes a cool kiosk? Well, we think it’s a kiosk that delivers a useful, exciting, and unique experience for shoppers. This can be done by incorporating innovative design features such as:
- High end graphics engines
- Premium resolution displays
- Cameras
- Vision systems
- Displays
- Touch screens
- Motors
- Motion-sensors
- Lighting backdrops
…And more.
While the goal is to provide a higher level of service and greater convenience with these innovatively-designed kiosks, the difficult part, as Derek Curran puts it, “...is deploying and getting the hardware that’s going to package it, getting it out there in front of the customer, and making sure that it’s going to be reliable.”
Luckily, that’s what our team at SySTIUMⓇ specializes in. For over 25 years, SySTIUMⓇ Technologies has successfully partnered with a wide range of clients to bring their technology enclosure concepts to life using our fast, cost-effective design processes.
Let SySTIUMⓇ Bring Your Branded Kiosk To Market
Self-service kiosks are unique and complex. The key to success is having a production partner to take your product through the kiosk’s development life cycle, from conception to installation support. At SySTIUMⓇ, we’ve got the design and the support capabilities to help retailers get their own branded kiosks into the market. Give us a call today at (763) 537-3600, or contact us via our website — we look forward to partnering with you!
